Terms & Conditions
1.PLACING AN ORDER
1.1 When placing an order the onus is on the customer to ensure that all details are correct. Where possible all orders should be placed via our website, We do accept orders via telephone however we ask that an email address is provided for us to send an order confirmation for you to check. Any errors/mistakes once the order confirmation has been sent will be will be down to the customer to notify us. Cristyle Clothing ask that as much info as possible be provided when placing order to ensure we can provide you with exactly what you need.
1.2 All products are subject to availability. Cristyle Clothing do not stock our entire range at our premises; if one of our suppliers has run out of stock of an item in your order, we endeavour to inform you as soon as possible to offer you an alternative product of similar quality and value or to inform you when the product will be available again.
1.3 Cristyle Clothing are not liable to any delays from our suppliers for goods contained in your order.
1.4 We ask that you provide as much contact information as possible in case we need to speak with you regarding your order. Providing us with email address and mobile telephone numbers will also allow us to update you of the progress of your order.
2.1 Cristyle Clothing will provide an artwork proof of your order prior to production commencing. Until we receive confirmation from the customer that the artwork is ok and they’re happy to go ahead, the order will not be started. If the customer has given us a tight deadline to meet and requests that we produce the order without proofing first, then any mistakes/errors will be the customers responsibility and not eligible for a refund.
2.2 Cristyle Clothing will amend artwork and designs if requested but after several changes/amendments we reserve the right to charge for these edits if the design has been changed in such a way that we deem it completely different to the artwork/info supplied by the customer.
2.3 If once your order has been started you wish to cancel the order, Cristyle Clothing reserves the right to charge for any work already undertaken on the order and re-stocking fees may apply for any of the products ordered.
3.1 All quotes are valid for a period of 30 days. After this period any rises to our costs/terms may be applied to the quote.
4. TURN AROUND TIMES
4.1 In the majority of cases, orders which require decoration (print) will be turned around within 5/7 working days plus delivery. For orders of products with no decoration requirements delivery will usually be made within 3-5 working days and often quicker.
4.2 Cristyle Clothing always aim to meet any deadlines a customer may request provided enough notice is given however, any costs incurred by the customer for our failure to meet any urgent deadlines requested by a customer with late notice will not be the responsibility of Cristyle Clothing.
4.3 Certain circumstances may arise where an order is delayed by measures out of our control (force majeure, weather, supplier delays or error).
5. RETURNS & REFUND POLICY
5.1 We offer a hassle free returns policy. We will accept any product back providing the following applies:
a) The item(s) are NOT customised with any logos, names or other embellishments
b) You request and return the goods within 28 days of receiving them.
c) The item(s) are returned to us in a resalable condition. The items need to be unworn with packaging and tags. Failure to meet this criteria will result in a refusal of refund.
In the case of orders with customisation where the mistake is on our behalf, or if the products are deemed to be faulty. We will accept the return provided we are notified of the issue within 14 days of receipt
5.2 a) If you are returning an item because for example, you ordered the wrong size/colour or decide the garment is going to be of no use to you, then you are responsible for the cost and arrangement of the return.
b) if the return is because of an error made on our behalf then we will arrange for collection of the goods from you.
8.3 Once we have received your goods back, we then check to see if the return is acceptable before issuing a refund. Upon approval/rejection of your return you will be notified and then if applicable a refund will be processed. Refunds may take up to 7 days to process.
Use of Information Collected
We will only use the information you provide us for:
Processing your order including Paypal Payment Information, For statistical purposes to improve this Website and its services to you;, To supply website content and advertisements to notify you of new products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Non-personal data may also be used and stored with other persons
We do not sell or transfer any personal information outside of Cristyle Clothing other than where explicit reference is made and approval obtained from you when you provide the information, or where passing that information to third parties is necessary to provide you with the information or service requested.
Cristyle Clothing has adopted a policy of compliance with the data protection laws of the United Kingdom and takes reasonable care to prevent any unauthorised access to your personal data.
If you want to know exactly what information Cristyle Clothing holds on you, you can obtain it by requesting a Subject Access Request Form from Cristyle Clothing at its registered office. A fee will be payable for such access.
By supplying us with information you confirm that you do not consider use of your information in accordance with this Privacy Statement to be a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. By entering information on forms or providing us with any personal information you are consenting to us processing that data for our own business use and holding it on our server.
You should also be aware that if the police request us or any regulatory or governmental authority investigating suspected unlawful activities to provide your personal details and/or information concerning your activities whilst visiting this site, we shall do so.
How we keep your information secure
Cristyle Clothing takes the security of your personal data seriously. We use industry standard security software to safeguard your data.